Services
Services
At PHS, we strive for excellence and partner with operations and organisations of any size to strengthen the guest experience and position the brand beyond borders. It all starts with knowing the brand, knowing the journey and building on that; the strategies and training needs are created. We offer unique services that are tailored to the clients' needs and wishes.
The different techniques and methods are all created to suit the needs and the level of knowledge of the participants. What is unique about us is that we would always keep in touch with our participants, and they would always be able to contact us for any further coaching, guidance or advice in the future.
Our solutions are exceptional and give the client a feel of a creative, innovative, sustainable structure which would assist in improving, maintaining or starting any operation for success.
Reach out to us; we will assist you and guarantee you that the solutions you receive are well executed and outside of the current normal training offerings.
Consultation
Assist in finding solutions to challenges and customize the service as per the needs of the property. Analyzing, observing, and providing a suggestion on different solutions to the findings. This could be in any area where your organization feels the need to improve or reconstruct current structure.
Consultation
Assist in finding solutions to challenges and customize the service as per the needs of the property. Analyzing, observing, and providing a suggestion on different solutions to the findings. This could be in any area where your organization feels the need to improve or reconstruct current structure.
Consultation
Assist in finding solutions to challenges and customize the service as per the needs of the property. Analyzing, observing, and providing a suggestion on different solutions to the findings. This could be in any area where your organization feels the need to improve or reconstruct current structure.
Housekeeping Solutions
Making current and established routines more efficient and productive with new angles and ideas on the tasks. This to motivate and inspire the staff to go above and beyond what they are currently delivering. This is more to find ways that are customized for the operation and to assist in solutions that can approve the full-service delivery. We are also engaging all levels of staff in the operation and giving creative ways to accomplish set goals.
Housekeeping Solutions
Making current and established routines more efficient and productive with new angles and ideas on the tasks. This to motivate and inspire the staff to go above and beyond what they are currently delivering. This is more to find ways that are customized for the operation and to assist in solutions that can approve the full-service delivery. We are also engaging all levels of staff in the operation and giving creative ways to accomplish set goals.
Front Office Solutions
Looking at standards, routines and daily tasks to make this a more improved, efficient, and productive department.
Standard Operating Procedures
This is to assist with creating standards or to improve current standards.
Training in Rooms Division
With our long detailed background and experiences within the Rooms Division we would be able to...
Front Office Solutions
Looking at standards, routines and daily tasks to make this a more improved, efficient, and productive department.
Standard Operating Procedures
This is to assist with creating standards or to improve current standards.
Training in Rooms Division
With our long detailed background and experiences within the Rooms Division we would be able to...
Front Office Solutions
Looking at standards, routines and daily tasks to make this a more improved, efficient, and productive department.
Standard Operating Procedures
This is to assist with creating standards or to improve current standards.
Training in Rooms Division
With our long detailed background and experiences within the Rooms Division we would be able to...
REVENUE MANAGEMENT
SOLUTIONS
To observe, suggest, implement, and structure the current revenue structure with techniques that would make it easier and clearer for the current reservation agents. New ideas and solutions would create a more productive way to generate revenue. Working with existing set up to improve the revenue and look at different avenues and strategies.
REVENUE MANAGEMENT SOLUTIONS
To observe, suggest, implement, and structure the current revenue structure with techniques that would make it easier and clearer for the current reservation agents. New ideas and solutions would create a more productive way to generate revenue. Working with existing set up to improve the revenue and look at different avenues and strategies.
PMS STRUCTURE
Goes hand in hand with the Revenue management structure and assistance. This is mainly within the Reservations Department however solutions for other departments would be offered as per property request. Request more information for a tailored structure for your company’s needs.
PMS STRUCTURE
Goes hand in hand with the Revenue management structure and assistance. This is mainly within the Reservations Department however solutions for other departments would be offered as per property request. Request more information for a tailored structure for your company’s needs.
Training Solutions to Improve Service Delivery
This in all department and with the set up in the classroom but mainly on the job training and role-play structured sessions. This is for the team to see the difference of what they do today and what they could do a lot better where improvement is needed.
All departments are welcome to join in this combined service delivery training. It would suit both back of house and front of house and the outcome is an investment. Have all staff trained to be able to deliver the highest level of service no matter if it is internal or external guests.
Training Solutions to Improve Service Delivery
This in all department and with the set up in the classroom but mainly on the job training and role-play structured sessions. This is for the team to see the difference of what they do today and what they could do a lot better where improvement is needed.
All departments are welcome to join in this combined service delivery training. It would suit both back of house and front of house and the outcome is an investment. Have all staff trained to be able to deliver the highest level of service no matter if it is internal or external guests.
GUEST SERVICE TRAINING
This in all departments and with the set up in the classroom but mainly on the job training and role-play structured sessions. This is for the team to see the difference of what they do today and what they could do a lot better where improvement is needed.
This offers a specific training in order to share creative ways to give guest service. Share ways on how to create memorable experiences for the guests. What can each individual contribute to create the highest level of service? To deliver the best training for the staff and keep them engaged and active.
GUEST SERVICE TRAINING
This in all departments and with the set up in the classroom but mainly on the job training and role-play structured sessions. This is for the team to see the difference of what they do today and what they could do a lot better where improvement is needed.
This offers a specific training in order to share creative ways to give guest service. Share ways on how to create memorable experiences for the guests. What can each individual contribute to create the highest level of service? To deliver the best training for the staff and keep them engaged and active.
OPERATIONAL REVIEW
Any department where challenges are seen to be observed, analyzed and an improvement plan shared with the management team on the property to see where action is needed and in what form.
Looking at solutions to make current organizations more profitable and efficient. Different ways of Communication and how they impact on the overall condition of the organization.
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